Return and Refund Policy
Nellyna Return & Refund Policy
We want you to love every piece you receive from Nellyna. If something isn’t quite right, we’re here to help!
💛 Returns Made Simple
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You have 14 days from the day your order arrives to request a return.
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Items must be:
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Unworn and unwashed
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In original condition with tags and packaging
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Sale items and gift cards are non-refundable
🚚 How to Start a Return
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Email us at sales@nellyna.com with your order number and reason for return.
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We’ll send you a return shipping label and instructions.
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Ship the item back using the label provided.
💸 Refunds
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Once we receive your return, we’ll inspect it and issue a refund to your original payment method.
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Please allow 5–10 business days for the refund to appear on your statement.
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Original shipping costs are non-refundable.
🔁 Exchanges
Want a different size or style? Just email us—we’ll be happy to help you exchange it if it’s in stock!
🧸 Questions?
We’re here for you!
Email us anytime at support@nellyna.com and we’ll get back to you within 1 business day.