Return and Refund Policy

Thank you for shopping with Nellyna. We value your satisfaction and want to ensure a positive shopping experience. Please read our Return and Refund Policy carefully, as it outlines the terms and conditions under which we accept returns and issue refunds for products or services purchased from our website.

 

Returns

To start the return, please contact our customer support team.

We accept returns for products or services that meet the following criteria:

• The item(s) must be in its original condition, unused, and in its original packaging.
• Returns should be initiated within 14 days from the date of purchase delivery.

We reserve the right to reject any return that does not fit this criteria.

Please note that the buyer is responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.

Refunds

If your returned item(s) meet our criteria, we will issue your refund within 7 business days of receiving your return. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us. We are here to help!