Return and Refund Policy

Nellyna Return & Refund Policy

We want you to love every piece you receive from Nellyna. If something isn’t quite right, we’re here to help!

💛 Returns Made Simple

• You have 14 days from the day your order arrives to request a return.

• Items must be:

  • Unworn and unwashed

  • In original condition with tags and packaging

• Sale items and gift cards are non-refundable

🚚 How to Start a Return

1. Email us at sales@nellyna.com with your order number and reason for return.

2. We’ll send you a return shipping label and instructions.

3. Ship the item back using the label provided.

💸 Refunds

• Once we receive your return, we’ll inspect it and issue a refund to your original payment method.

• Please allow 5–10 business days for the refund to appear on your statement.

• Original shipping costs are non-refundable.

🔁 Exchanges

Want a different size or style? Just email us—we’ll be happy to help you exchange it if it’s in stock!

🧸 Questions?

We’re here for you!
Email us anytime at support@nellyna.com and we’ll get back to you within 1 business day.