Privacy Policy
Effective Date: 08/04/2025
Nellyna LLC
Website: www.nellyna.com
Email: support@nellyna.com
At Nellyna, your privacy is a priority. This Privacy Policy describes how we collect, use, and protect your personal information when you shop on our Shopify store or interact with us through email, SMS, or other channels.
1. What We Collect
When you visit or make a purchase from our website, we collect:
Personal Info: name, email address, phone number, shipping and billing address.
Payment Info: processed securely by Shopify or third-party payment providers like Shop Pay, PayPal, or Apple Pay. We do not store your credit card details.
Order Details: products purchased, date, delivery method.
Browsing Info: IP address, browser type, time zone, device info, pages viewed, referring websites (via cookies and Shopify’s analytics tools).
SMS Opt-in Data: if you sign up for text updates, we collect your phone number and communication preferences.
2. How We Use Your Info
We use your data to:
Process orders and provide customer support
Send email and SMS updates about orders, shipping, and promotions (only if you opt in)
Improve our website experience and personalize content
Prevent fraud or unauthorized transactions
Comply with legal obligations
3. SMS Marketing
With your consent, we may send you SMS messages regarding your order, delivery updates, and exclusive offers. You can unsubscribe at any time by replying STOP. Message and data rates may apply. We never sell or rent your phone number.
4. Sharing Your Information
We only share your information with trusted third parties, such as:
Shopify – our e-commerce platform
Shipping carriers – to deliver your orders
Marketing platforms – like Klaviyo or Postscript, for email/SMS campaigns
Payment processors – to handle transactions securely
Analytics tools – like Google Analytics, to improve user experience
All vendors are required to protect your data and comply with privacy laws.
5. Cookies & Tracking
We use cookies to remember your preferences, keep your cart saved, and analyze site traffic. You can manage cookie settings in your browser.
6. Your Rights
You have the right to:
Access, update, or delete your personal info
Opt out of email or SMS marketing
Request data portability or restriction
Withdraw consent where applicable
To make a request, email us at support@nellyna.com.
7. Data Security
Your information is stored securely using Shopify’s infrastructure and industry-standard encryption. Access to your data is restricted to authorized personnel only.
8. Updates to This Policy
We may update this policy occasionally. Any changes will be posted here, and the effective date will be updated. Please check back regularly.
Contact Us
If you have any questions or concerns about your privacy, reach out to us:
📧 Email: support@nellyna.com